1. INTRODUCTION
At Data Capture Experts Pty Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
2. COLLECTION OF PERSONAL INFORMATION
2.1 We may collect personal information from you when you visit our website, engage with our services, or communicate with us. This information may include:
- Your name, email address, and contact details.
- Information related to your interactions with us, such as inquiries or customer support requests.
- Information about your preferences, interests, and usage of our products or services.
- Any other information you voluntarily provide to us.
2.2 We may collect personal information through direct interactions with you, automated technologies, or third-party sources to improve our services and your experience.
3. PROCESSING PERSONAL INFORMATION FOR CLIENTS
3.1 Our commitment to protecting your health data
At our core, we specialise in delivering software products and services tailored to support health service providers in effectively managing their practices. This means that in accordance with our Service Agreements, we may have access to including patient personal, sensitive, and health data, which we refer to as “End-User Data.”
Any access to End-User-Data exclusively used for the delivery of our services as part of our service agreements.
4. USE OF PERSONAL INFORMATION
4.1 We use your personal information for the following purposes:
- To provide and manage our products and services.
- To communicate with you, respond to your inquiries, and provide customer support.
- To personalize your experience and improve our products and services.
- To send you marketing and promotional materials, where you have given us consent.
- To comply with legal obligations and protect our rights and interests.
5. DISCLOSURE OF PERSONAL INFORMATION
5.1 We may disclose your personal information to third parties for the purposes mentioned in section 3.
These third parties may include:
- Service providers who assist us in delivering our products and services.
- Legal and regulatory authorities when required by law.
- Third parties with your consent.
6. DATA ANALYTICS
6.1 We utilise a variety of monitoring and analytics services in the operation of software products offered by us
Personally identifying information is not transmitted, and only anonymised statistics are recorded. We may use data collected by data analytics for the purpose of interpreting the usage of our software products, to evaluate, improve and develop the software products, and for our internal business purposes
7. SECURITY OF PERSONAL INFORMATION AND LOCATION DATA
7.1 We take reasonable steps to ensure the security and confidentiality of your personal information. We use encryption, access controls, and secure processes to protect your data.
7.2 Our mobile applications may collect your device’s location data, including precise GPS location and approximate location, solely for the purpose of enabling distance calculation features within the application.
7.3 Location data is collected only while the application is actively in use and is not collected in the background.
7.4 You may withdraw consent for location access at any time by adjusting your device settings under Settings > Apps > [App Name] > Permissions. Please note that disabling location access may limit certain features of the application.
7.5 We do not sell, share, or disclose your location data to third parties, except where required to deliver our services as outlined in Section 3, or as required by law.
8. ACCESS AND CORRECTION
8.1 You have the right to access, correct, or update your personal information held by us. If you wish to do so, please contact us using the details provided in Section 13.
9. DATA RETENTION AND DELETION
9.1 We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
9.2 As a health technology platform, health and medical records managed through our software products are subject to mandatory retention periods in accordance with applicable Australian legislation, including the Privacy Act 1988 (Cth) and relevant state-based health records laws. Records are generally retained for a minimum of 7 years from the date of the last entry, or until a patient reaches 25 years of age, whichever is later.
9.3 Where your personal information is no longer required for the purpose for which it was collected, and is not subject to a legal retention obligation, you may request its deletion by contacting us using the details provided in Section 12. We will investigate and respond to your request promptly. Please note that health and medical records stored within this system cannot be deleted upon request during any applicable mandatory retention period. Where a deletion request cannot be fulfilled, we will notify you of the specific reason in writing.
10. COOKIES AND TRACKING TECHNOLOGIES
10.1 We may use cookies and tracking technologies on our website to collect information about your browsing activities. You can manage your cookie preferences by adjusting your browser settings.
11. CHANGES TO THIS PRIVACY POLICY
11.1 We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes.
12. CONTACT INFORMATION
12.1 If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us:
Email: [email protected]
13. COMPLAINTS
13.1 If you believe we have breached the APPs or mishandled your personal information, please contact us using the details in Section 10. We will investigate and respond to your complaint promptly.
